Auckland Click & Collect

Free
We are pleased to offer click and collect from our Herne Bay, Newmarket, and Eden Terrace locations. We will be in touch to confirm a collection arrangement with you once we receive your order. Please note collections are usually ready the following day.

Auckland Same Day Delivery

$15 door to door delivery
For orders placed before 12pm.
We offer same day delivery to inner Auckland suburbs. This will appear at checkout as an option if your delivery address is within the same day service area. If your order is urgent, please call us on 09 522 7106.

Delivery

Homeware, Fashion & Beauty:

Auckland - $10 / Waiheke - $15
North Island - $12 / Remote - $18
South Island - $18 / Remote - $25
Australia - $45
Rest of the World - $70

We ship fashion and homewares items locally and internationally. When your order is shipped, you will receive a dispatch confirmation and tracking number.

Nationwide delivery timeframes are usually 1-5 days, however this does extend during peak times such as around the Christmas season. For express courier options, please reach out to our team at hello@simonjames.co.nz.

Fragile & Oversize

Our larger items will automatically incur additional shipping charges at the checkout. We reserve the right to contact you if your address requires further freight charges to be paid.

Jewellery Delivery

Jewellery purchases will be shipped within New Zealand with CourierPost’s tracked door-to-door service. International jewellery purchases are shipped with FedEx. 

We are pleased to offer complimentary shipping on all Jessica McCormack purchases in New Zealand and Australia. Please see full jewellery rates below.

Jessica McCormack:

New Zealand - Free

Australia - Free

Rest of World - $30 / Free over $2000 NZD spend

Sophie Buhai:

New Zealand - Free

Australia - $20 / Free over $2000 NZD spend

Rest of World - $30 / Free over $2000 NZD spend

Duties & Taxes on International Orders

Tax on international orders will be automatically removed from the price of your item/s at checkout. Your international order may then be subject to import duties and/or customs charges when entering your country. These charges may vary from country to country. These charges are the responsibility of the purchaser or receiver of goods. Please contact your local customs office for more information.

We ship furniture and lighting orders nationwide within New Zealand. These are either shipped on courier or with a freight carrier. Shipping is dependent on the location, size and weight of your order. The total price of freight will be calculated at checkout for your order. 

We offer free collection from our Auckland Warehouse in Eden Terrace on Monday-Friday. Saturday collection of smaller items can be pre-arranged before end of day Thursday via our Furniture & Lighting Showroom.

Delivery time will vary depending on the location and size of the product, ranging from 1-5 days to 1-2 weeks. In stock products will be dispatched within two business days. For made to order or import products, we will contact you near completion or arrival to arrange delivery.

For items with our fragile freight carriers, Auckland deliveries include placement inside your home and outside of Auckland is a door to door service.

For rural and low service locations or difficult access we reserve the right to charge extra for freight. Please get in touch if you have any questions or would like a delivery quote.

Some of our products require assembly which will be noted on the product pages. We are able to offer assembly services within Auckland for an additional cost.

If you would like to arrange a return please contact us as soon as possible via our returns page or hello@simonjames.co.nz. 

Returned and exchanged items must be returned unworn/unused and in original condition, including garment tags attached and original packaging intact. See below for our Returns process and eligibility.

Online Purchases

Online purchases of full-priced products can be exchanged or refunded within 14 days of the original purchase date (excluding Furniture & Lighting - see further below). Items received outside of this time period will not be accepted. Exchanges are based on stock availability. All sale items purchase in-store or online are final and not eligible for refund or exchange.

Shipping costs to return or exchange an item are at the customers expense unless the item is faulty.  We can also accept returns and exchanges to our retail stores.

Refunds will be processed back to the original method of payment. Please note refunds can take up to 5-7 business days to clear. 

In-store Purchases

In-store purchases can be returned for exchange or store credit within 14 days of purchase. Items received outside of this time period will not be accepted. Exchanges are based on stock availability. All sale items purchased in-store or online are final and not eligible for refund or exchange.

Please note in-store purchases are not eligible for refunds. 

Sale Items

All sale items purchased in-store or online are final and not eligible for refund or exchange.

Returns or Exchanges

Full priced in stock product can be returned within 14 days, for a credit or exchange. Please choose carefully as we do not refund for change of mind. Products must be returned unused, with all original packaging and we reserve the right to refuse a return if the product does not meet our requirements. Return shipping costs are the responsibility of the purchaser, unless the products received were damaged/faulty. All sale items purchased in-store or online are final and not eligible for refund or exchange.

Imported products or made to order pieces are made to your unique requirements and cannot be cancelled after one business day from placing the order.

Please contact us within one business day of placing your order if you would like to make changes to your order for made to order or import product. After this time we may not be able to make changes or there may be fees incurred, however please do not hesitate to contact us and we will do our best to accommodate your request.

Faulty Items

In the unfortunate event your furniture arrives damaged, please contact us as soon as you are able on 09 377 5556 or info@simonjames.co.nz and we will work through a solution as quickly as we are able. We ask for understanding in these circumstances, as some damages can require rework or remakes. If you are able to note the products as damaged with the carrier when accepting the delivery, this is very much appreciated.

Sale Items

All sale items purchased in-store or online are final and not eligible for refund or exchange.